- Cancel lost or stolen debit cards ASAP in case of fraudelent charges.
- Some banking apps allow you to turn off your debit card, but you should still contact the bank to get a replacement card.
- Canceling a debit card stops all future payments, so have a way to pay to prevent missed payments.
If your debit card is lost or stolen, you'll want to cancel it ASAP.
That's because the rules for debit cards and credit cards are not the same. While you're rarely liable for any fraudulent charges made on a credit card, your liability for fraudulent charges made with a debit card depends on when you report the card missing.
You might also cancel a debit card if you're switching banks, but in that case you'll be closing your entire account and your debit card along with it.
Reasons to cancel a debit card
Canceling a debit card may be necessary if:
- It's lost or stolen
- You never use it
- You're closing your account
Reporting your card as lost or stolen
There are two ways to report a lost or stolen debit card.
1. Contact your bank immediately
Debit cards do not have the same fraud protections as credit cards. If your debit card is lost or stolen and at risk of being used by someone else, call your bank's customer service number immediately.
You might end up being responsible for some or all of the charges made before you reported the card missing — up to $50 if reported within two business days and up to $500 up to 60 calendar days.
2. Use a mobile app
Many banks with the best checking accounts offer apps that do more than just help you complete mobile check deposits and monitor your transactions. Some banking apps, including those of major banks like Bank of America or Ally Bank, have a feature where you can control debit card activity.
If you're canceling for other reasons
Canceling a debit card because you're switching banks or closing your checking account is fairly straightforward. You will likely need to call the customer service and request a cancellation. Some of the best online banks offer the ability to cancel your debit card instantly through online banking or a mobile app, allowing you to manage your account without visiting a branch.
Steps to cancel your debit card
1. Contact your bank
If you're canceling a lost or stolen debit card, time is of the essence. If your bank allows you to report a lost or stolen card via its app, or temporarily turn your card off, start there. It may be a quicker option than calling customer service and waiting to speak to a representative.
If you can't use the bank's mobile app, call the 24/7 customer service line ASAP. In some cases, there may be an automated system that helps you cancel your debit card — simply enter your account information, state the reason for canceling your card, and answer a few security questions.
You can also go to the bank in person, but that's not exactly the most efficient option.
2. Verify your identity
When you set up a checking account, you typically need to provide a Social Security number and answer a set of security questions. These can both be used to verify your identity when you're speaking with a customer service representative to cancel a debit card, in addition to your account number, which you can find on a past statement.
Please be sure to only provide this type of sensitive information when you have dialed the number and initiated the conversation. If you receive a call from a person claiming to be the bank and asking for identity verification, hang up and call the official customer service line.
3. Cancel automatic payments
If you have recurring payments attached to a debit card, cancel these so your subscriptions or memberships stay current. Call the retailer or service provider's customer service line to make sure your payments cease and/or give them a new payment method.
Once you do that, call your bank again and tell them you've revoked authorization for the company to take recurring transfers from your account. If you haven't canceled payments from the retailer, you can also complete what's called a "stop payment" with your bank. Typically you'll need to submit a request in writing, but check with your bank for specific instructions.
4. Confirm cancelation
Ask the customer representative for their name (if applicable) and the confirmation number for your case. This may come in handy if you're canceling a card on suspicion of fraud and further problems arise.
After canceling your debit card
The Federal Trade Commission recommends following up on a request to cancel a lost or stolen debit card in writing. In a letter to your bank include when your card went missing, when you reported the loss, and your debit card number. If you've reported fraudulent transactions, make sure to include that in the letter as well.
If you've ordered a replacement card, be sure to pick a brand-new PIN when you activate it. You can typically expect to receive your replacement debit card within 5 to 7 business days, depending on your bank's policies.
If you need immediate access to cash, contact your bank for options such as emergency cash withdrawals at an in-person branch.
Also, make sure to monitor your account carefully for any additional fraudulent transactions.
Debit Card Cancelation FAQs
How do I cancel my debit card immediately if it's lost or stolen?
Use your mobile banking app, if available, to turn off the card temporarily. Then call your bank or credit union to cancel the debit card and flag any fraudulent transactions.
Can I cancel my debit card online?
Yes, many banks let you report a lost or stolen debit card through their website or mobile app. You may also need to call customer service to officially cancel the card and report any fraudulent activity.
What information do I need to cancel my debit card?
You may need to verify your identity by providing the last four digits of your Social Security number, answering a set of security questions that were chosen when you set up your checking account, and stating your bank account number.
What should I do after canceling my debit card?
After canceling a debit card, make note of any automatic payments tied to your debit card and contact the company or service provider to give them a new payment method. Consider following up with your bank in writing to confirm the cancelation and document any fraudulent activity.
Will canceling my debit card stop recurring payments?
Yes. Canceling a debit card stops all future payments. Notify service providers of your new payment method to avoid missing recurring payments.
